Mark Sanborn is an international bestselling author and noted authority on leadership and customer service.

Mark has served as the president of the National Speakers Association and is one of the youngest speakers ever to be inducted into the Speaker Hall of Fame.  He is also a member of the exclusive Speakers Roundtable, made up of 20 of the top speakers in America.

Mark has authored eight books and nearly two dozen audio and video training programs including the bestselling books The Fred Factor and You Don’t Need A Title to be a Leader. In 2007 Mark was awarded the Ambassador of Free Enterprise Award by Sales & Marketing Executives International.

His latest book, The Encore Effect, was released by Random House in 2008 and was an instant Amazon business book bestseller.

He has created and appeared in 20 videos and numerous audio training programs.  His video series, Team Building: How to Motivate and Manage People made it to the #2 spot for bestselling educational video series in the U.S.

Mark’s list of over 2,000 clients includes Capital One, Costco, Enterprise Rent-A-Car, FedEx, Harley-Davidson, Hewlett Packard, Key Bank, KPMG, Morton’s of Chicago, Motorola, New York Life, RE/MAX, ServiceMaster, Time Warner, Upsher-Smith, U.S. Dept. of the Interior, USPS, Wachovia and Washington Mutual.

Mark lives in Highlands Ranch, Colorado, with his wife Darla and sons Hunter and Jackson.  Mark is also an avid downhill skier, scuba diver and motorcyclist.